Frequently Asked Questions (FAQ)

1. What types of smartwatches do you offer?

At SmartWatchUK, we offer a wide range of smartwatches, including fitness trackers, fashion smartwatches, and models designed for outdoor activities. 

2. Are your smartwatches compatible with all smartphones?

Compatibility depends on the brand and model. Most smartwatches we offer are compatible with both iOS and Android devices, but we recommend checking the product details for specific compatibility information.

3. How long does delivery take?

We offer standard delivery within the UK, which typically takes 7-12 business days. For express delivery options, we offer next-day delivery at an additional cost. International shipping times may vary.

4. Can I track my order?

Yes! Once your order is dispatched, you will receive a confirmation email with tracking details so you can follow your order’s progress. We also have an option on our home page to check called "ORDER LOOK UP".

5. Do your smartwatches come with a warranty?

Yes, all of our smartwatches come with a manufacturer’s warranty, typically covering 1 year. Please check the product page for specific warranty details or contact us for assistance.

6. How do I return a smartwatch?

We have a 14-day return policy. If you are not satisfied with your purchase, you can return it in its original condition with all packaging for a full refund. Please visit our Returns Policy page for more details and instructions.

7. Can I swim or shower with my smartwatch?

Many of the smartwatches we offer are water-resistant to varying degrees. However, the level of water resistance varies by model. Please check the product specifications for details on water resistance and any limits on swimming or submersion.

8. How often should I charge my smartwatch?

Battery life varies between models. Some smartwatches need to be charged daily, while others can last several days or even weeks on a single charge. Please refer to the product details for specific information on battery life.

9. Do you offer any discounts or promotions?

Yes, we frequently offer seasonal promotions, discounts for new customers, and exclusive offers to our newsletter subscribers. 

10. How can I contact customer service?

You can reach our customer service team via email at hello@smartwatchuk.co. Our support hours are Monday to Friday, 9:00 AM to 5:00 PM.